Refund & Cancellation Policy
This Refund & Cancellation Policy applies to professional services sold by Hustle Capital Limited Liability Co., a Wyoming limited liability company, through custom proposals and invoices (not through automated self-serve checkout on this website).
Contact for refund or cancellation requests: contact@thehustlecapital.com
1. Nature of the services
We sell customized B2B content services (strategy, research, ghostwriting, and weekly delivery). Work begins after the Engagement is agreed and any required deposit or invoice payment is received, unless otherwise stated in writing.
2. Project-based work
- Before work starts. If you cancel in writing before we have begun substantive work on your Engagement, we will refund prepaid fees in full, minus any non-recoverable third-party costs already incurred with your approval (if any).
- After work starts. Fees for work already performed (including research, drafts, and revision time) are non-refundable. Any unused prepaid balance for work not yet started may be refunded or credited, at our discretion and as stated in the Engagement.
- Completed deliverables. Once final deliverables for a milestone have been delivered and the review period has passed (or you have accepted them), that portion of the fee is non-refundable.
3. Retainers and ongoing weekly delivery
- Either party may cancel a monthly retainer by written notice according to the notice period in the Engagement (if none is stated, fourteen (14) days before the next billing period).
- Fees already charged for a billing period in which we have started or completed the agreed weekly work are non-refundable.
- Prepaid unused future periods (after the notice period) will be refunded or not charged, as applicable.
4. Quality and revisions
Dissatisfaction with creative direction should be addressed through the revision process described in the Engagement and our Terms of Service. A refund is not the default remedy when unused revision rounds remain available, unless we fail to deliver the agreed scope after a reasonable opportunity to cure.
5. How to request a cancellation or refund
Email contact@thehustlecapital.com with your name, company, invoice number (if any), and reason for the request. We aim to respond within five (5) business days.
Approved refunds are returned to the original payment method where possible, typically within ten (10) business days after approval, subject to bank and payment-platform processing times.
6. Chargebacks
Please contact us before filing a payment dispute with your bank or card issuer so we can resolve the issue directly. Unfounded chargebacks may result in suspension of services and recovery of fees, documentation costs, and related expenses to the extent permitted by law.
7. Relationship to Terms
This policy forms part of our Terms of Service. If there is a conflict between a signed Engagement and this page, the signed Engagement controls for that client relationship.
8. Company details
Hustle Capital Limited Liability Co.
Legal address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
Email: contact@thehustlecapital.com